Complaints and objections procedure
A candidate who participates in a safety certification test at TestNed can object to the results of a certification test if he/she does not agree with the psychologist’s findings. In this case, the person concerned will be asked initially to discuss his/her objections with the psychologist under whose responsibility the examination took place. If this does not resolve the complaint, the person concerned must submit a written objection to the result no later than 3 months after the certification test. The objection will be dealt with by one of TestNed’s quality coordinators.
If a participant feels that he/she has not been treated correctly, he/she can submit a complaint against the psychologist under whose responsibility the examination took place. If this does not lead to a satisfactory solution, the participant can submit the complaint to TestNed’s executive board (no later than three months after the safety certification test).
PO Box 75910
1070 AX Amstelveen
tel.: +31 (0)20– 3050 400
The executive board will interview all those involved and make a ruling. If this second step also does not lead to a satisfactory decision for the complaining party, the latter can submit a complaint to the Supervisory Authority (College van Toezicht) of the Dutch Association of Psychologists (NIP).
College van Toezicht/NIP
PO Box 2085
3500 GB Utrecht
Only signed complaints submitted in writing will be considered.